Frequently Asked Questions
What is PTA Spirit?
PTA Spirit is the official Cougar Valley PTA spirit store. Purchases made through this store help support Cougar Valley Elementary students, teachers, and PTA programs.
Where does the money go?
Funds raised through PTA Spirit help support:
classroom enrichment,
school events,
teacher support,
student activities,
and other Cougar Valley PTA programs.
Thank you for supporting our school community!
How do I place an order?
Simply browse the shop, add items to your cart, and complete checkout online using a credit or debit card.
How are orders delivered?
Orders will be distributed locally through Cougar Valley Elementary or designated PTA pickup events.
Delivery details and pickup timing will be communicated after the order window closes.
Do you ship orders directly to homes?
At this time, orders are handled through local school distribution to help keep fundraiser costs low and maximize support for the PTA.
If you are .
When do orders close?
Spirit wear and fundraiser sales may run during specific order windows throughout the school year.
Please check product pages or announcements for current ordering deadlines.
How long will my order take?
Production and distribution timelines may vary depending on the size of the fundraiser and product availability.
Most orders are expected to be fulfilled within a few weeks after the order window closes.
Can I exchange or return items?
Because many items are custom-made for PTA fundraising events, returns and exchanges may be limited.
If there is an issue with your order, please contact us and we will do our best to help.
I entered the wrong size or made a mistake on my order. What should I do?
Please contact us as soon as possible after placing your order. Changes may not be possible once production has started.
Who operates this store?
This store is operated in partnership with Cougar Valley PTA to support school fundraising efforts.
How do I join the Cougar Valley PTA?
You can join the Cougar Valley PTA through their official membership page.
Who do I contact if I have questions?
Please use the Contact page on this site or reach out to the Cougar Valley PTA directly for assistance with orders or fundraiser questions.
Do you need more help?
Have a question about an order, spirit wear, or PTA fundraising? We'd be happy to help. Send us a message!